At Debbeq Mom & Baby Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Return & Refund Policy outlined below:

1. Returns Eligibility

1.1. We accept returns on eligible items within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain products, such as personal care items or items marked as non-returnable, may not be eligible for return. Please contact our customer service team for further assistance and clarification.


2. Return Process

2.1. To initiate a return, please contact our customer service team within the specified return period. We will provide you with instructions on how to proceed with the return. Please include your order number and the reason for the return in your communication.

2.2. The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for any lost or damaged returns during transit.


3. Refund Process

3.1. Once we receive the returned item and confirm its eligibility, we will process the refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

3.2. The refund processing time may vary depending on the payment method and financial institution. It may take up to [insert number] business days for the refund to be reflected in your account.


4. Damaged or Defective Items

4.1. In the event that you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the availability of the item.


5. Exchanges

5.1. We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order for the desired item.


6. Exceptions

6.1. The following items are not eligible for return or refund:

    • Items that have been used, washed, or altered
    • Personalized or customized items
    • Clearance or sale items (unless they are damaged or defective)


7. Changes to the Return & Refund Policy

7.1. We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically for any updates or changes.